6. Back Office Services Domain
The Back Office Services Domain defines the set of capabilities that support the management of enterprise planning and transactional-based functions
6.1 Data Management - defines the set of capabilities that support the usage, processing and general administration of unstructured information.
6.1.1 Data Exchange - defines the set of capabilities that support the interchange of information between multiple systems or applications.
6.1.2 Data Mart - defines the set of capabilities that support a subset of a data warehouse for a single department or function within an organization.
6.1.3 Data Warehouse - defines the set of capabilities that support the archiving and storage of large volumes of data.
6.1.4 Meta Data Management - defines the set of capabilities that support the maintenance and administration of data that describes data.
6.1.5 Data Cleansing - defines the set of capabilities that support the removal of incorrect or unnecessary characters and data from a data source.
6.1.6 Extraction and Transformation - defines the set of capabilities that support the manipulation and change of data.
6.1.7 Loading and Archiving - defines the set of capabilities that support the population of a data source with external data.
6.1.8 Data Recovery - defines the set of capabilities that support the restoration and stabilization of data sets to a consistent, desired state.
6.1.9 Data Classification - defines the set of capabilities that allow the classification of data.
6.2 Human Resources - defines the set of capabilities that support the recruitment and management of personnel.
6.2.1 Recruiting - defines the set of capabilities that support the identification and hiring of employees for an organization.
6.2.2 Resume Management - defines the set of capabilities that support the maintenance and administration of one's professional or work experience and qualifications.
6.2.3 Career Development and Retention - defines the set of capabilities that support the monitoring of performance as well as the professional growth, advancement, and retention of an organization's employees.
6.2.4 Time Reporting - defines the set of capabilities that support the submission, approval and adjustment of an employee's hours.
6.2.5 Awards Management - defines the set of capabilities that support the recognition of achievement among employees of an organization.
6.2.6 Benefit Management - defines the set of capabilities that support the enrollment and participation in an organization's compensation and benefits programs.
6.2.7 Retirement Management - defines the set of capabilities that support the payment of benefits to retirees.
6.2.8 Personnel Administration -defines the set of capabilities that support the matching between an organization's employees and potential opportunities as well as the modification, addition and general upkeep of an organization's employee-specific information.
6.2.9 Education / Training - defines the set of capabilities that support the active building of employee capacities.
6.2.10 Health and Safety - defines the set of capabilities that support the security and physical well-being of an organization's employees.
6.2.11 Travel Management - defines the set of capabilities that support the transit and mobility of an organization's employees for business purposes.
6.3 Financial Management - defines the set of capabilities that support the accounting practices and procedures that allow for the handling of revenues, funding and expenditures.
6.3.1 Billing and Accounting - defines the set of capabilities that support the charging, collection and reporting of an organization's accounts.
6.3.2 Credit / Charge - defines the set of capabilities that support the use of credit cards or electronic funds transfers for payment and collection of products or services.
6.3.3 Expense Management - defines the set of capabilities that support the management and reimbursement of costs paid by employees or an organization.
6.3.4 Payroll - defines the set of capabilities that involve the administration and determination of employees compensation.
6.3.5 Payment / Settlement - defines the set of capabilities that support the process of accounts payable.
6.3.6 Debt Collection - defines the set of capabilities that support the process of accounts receivable.
6.3.7 Revenue Management - defines the set of capabilities that support the allocation and re-investment of earned net credit or capital within an organization.
6.3.8 Auditing - defines the set of capabilities that support the examination and verification of records for accuracy.
6.3.9 Activity - Based Management - defines the set of capabilities that support a defined, specific set of finance-related tasks for a given objective.
6.3.10 Currency Translation - defines the set of capabilities that support the calculations and differences among multiple mediums of exchange.
6.3.11 Financial Reporting - defines the set of capabilities that support the structured dissemination of financial data and information in both physical format and electronic media.