2. Process Automation Services Domain
The Process Automation Services Domain defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring, and maintaining liaison throughout the business cycle of an organization.
2.1 Tracking and Workflow - defines the set of capabilities for automatic monitoring and routing of documents to the users responsible for working on them to support each step of the business cycle.
2.1.1 Process Tracking - defines the set of capabilities to allow the monitoring of activities within the business cycle.
2.1.2 Case / Issue Management - defines the set of capabilities for managing the life cycle of a particular claim or investigation within an organization to include creating, routing, tracing, assignment and closing of a case as well as collaboration among case handlers.
2.1.3 Conflict Resolution - Defines the set of capabilities that support the conclusion of contention or differences within the business cycle.
2.2 Routing and Scheduling - defines the set of capabilities for the automatic directing, assignment, or allocation of time for a particular action or event.
2.2.1 Inbound Correspondence Management - defines the set of capabilities for the management of externally initiated communication between an organization and its stakeholders.
2.2.2 Outbound Correspondence Management - defines the set of capabilities for the management of internally initiated communication between an organization and its stakeholders.

3. Business Management Services Domain
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services domain represents those capabilities and services that are necessary for projects, programs and planning within a business operation to successfully be managed.
3.1 Management of Process - defines the set of capabilities that regulate the activities surrounding the business cycle of an organization.
3.1.1 Change Management - defines the set of capabilities that control the process for updates or modifications to the existing documents, software or business processes of an organization.
3.1.2 Configuration Management - defines the set of capabilities that control the hardware and software environments, as well as documents of an organization.
3.1.3 Requirements Management - defines the set of capabilities for gathering, analyzing and fulfilling the needs and prerequisites of an organization's efforts.
3.1.4 Program / Project Management - defines the set of capabilities for the management and control of a particular effort of an organization.
3.1.5 Governance / Policy Management - defines the set of capabilities intended to influence and determine decisions, actions, business rules and other matters within an organization.
3.1.6 Quality Management - defines the set of capabilities intended to help determine the level of assurance that a product or service will satisfy certain requirements.
3.1.7 Business Rule Management - defines the set of capabilities for the management of the enterprise processes that support an organization and its policies.
3.1.8 Risk Management - defines the set of capabilities that support the identification and probabilities or chances of hazards as they relate to a task, decision or long-term goal.
3.2 Organizational Management - defines the set of capabilities that support both collaboration and communication within an organization.
3.2.1 Workgroup/Groupware - defines the set of capabilities that support multiple users working on related tasks.
3.2.2 Network Management - defines the set of capabilities involved in monitoring and maintaining a communications network in order to diagnose problems, gather statistics and provide general usage.
3.3 Investment Management - defines the set of capabilities that manage the financial assets and capital of an organization.
3.3.1 Strategic Planning & Mgmt - defines the set of capabilities that support the determination of long-term goals and the identification of the best approach for achieving those goals.
3.3.2 Portfolio Management - defines the set of capabilities that support the administration of a group of investments held by an organization.
3.3.3 Performance Management - defines the set of capabilities for measuring the effectiveness of an organization's financial assets and capital