7.2 Collaboration - defines the set of capabilities that allow for the concurrent, simultaneous communication and sharing of content, schedules, messages and ideas within an organization.
7.2.1 Email - defines the set of capabilities that support the transmission of memos and messages over a network.
7.2.2 Threaded Discussions - defines the set of capabilities that support the running log of remarks and opinions about a given topic or subject.
7.2.3 Document Library - defines the set of capabilities that support the grouping and archiving of files and records on a server.
7.2.4 Shared Calendaring - defines the set of capabilities that allow an entire team as well as individuals to view, add and modify each other's schedules, meetings and activities.
7.2.5 Task Management - defines the set of capabilities that support a specific undertaking or function assigned to an employee.
7.3 Search - defines the set of capabilities that support the probing and lookup of specific data from a data source.
7.3.1 Query - defines the set of capabilities that support retrieval of records that satisfy specific query selection criteria.
7.3.2 Precision / Recall Ranking - defines the set of capabilities that support selection and retrieval of records ranked to optimize precision against recall.
7.3.3 Classification - defines the set of capabilities that support selection and retrieval of records organized by shared characteristics in content or context.
7.3.4 Pattern Matching - defines the set of capabilities that support retrieval of records generated from a data source by imputing characteristics based on patterns in the content or context.
7.4 Communication - defines the set of capabilities that support the transmission of data, messages and information in multiple formats and protocols.
7.4.1 Real Time / Chat - defines the set of capabilities that support the conferencing capability between two or more users on a local area network or the internet.
7.4.2 Instant Messaging - defines the set of capabilities that support keyboard conferencing over a Local Area Network or the internet between two or more people.
7.4.3 Audio Conferencing - defines the set of capabilities that support audio communications sessions among people who are geographically dispersed.
7.4.4 Video Conferencing - defines the set of capabilities that support video communications sessions among people who are geographically dispersed.
7.4.5 Event / News Management - defines the set of capabilities that monitor servers, workstations and network devices for routine and non-routine events.
7.4.6 Community Management - defines the set of capabilities that support the administration of online groups that share common interests.
7.4.7 Computer / Telephony Integration - defines the set of capabilities that support the connectivity between server hardware, software and telecommunications equipment into a single logical system.
7.5 Systems Management - defines the set of capabilities that support the administration and upkeep of an organization's technology assets, including the hardware, software, infrastructure, licenses and components that comprise those assets.
7.5.1 License Management - defines the set of capabilities that support the purchase, upgrade and tracking of legal usage contracts for system software and applications.
7.5.2 Remote Systems Control - defines the set of capabilities that support the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment.
7.5.3 System Resource Monitoring - defines the set of capabilities that support the balance and allocation of memory, usage, disk space and performance on computers and their applications.
7.5.4 Software Distribution - defines the set of capabilities that support the propagation, installation and upgrade of written computer programs, applications and components.
7.6 Forms Management - defines the set of capabilities that support the creation, modification and usage of physical or electronic documents used to capture information within the business cycle.
7.6.1 Forms Creation - defines the set of capabilities that support the design and generation of electronic or physical forms and templates for use within the business cycle by an organization and its stakeholders.
7.6.2 Forms Modification - defines the set of capabilities that support the maintenance of electronic or physical forms, templates and their respective elements and fields.