The Customer Services Domain consists of the capabilities that are directly related to the end customer, the interaction between the business and the customer, and the customer-driven activities or functions. This Service Domain consists of 3 Service Types and 21 Components.
The Process Automation Services Domain consists of the capabilities that support the automation of process and management activities that assist in effectively managing the business. This Service Domain consists of 2 Service Types and 5 Components.
The Business Management Services Domain consists of the capabilities that support the management and execution of business functions and organizational activities that maintain continuity across the business and value-chain participants. This Service Domain consists of 4 Service Types and 20 Components.
The Digital Asset Services Domain consists of the capabilities that support the generation, management and distribution of intellectual capital and electronic media across the business and extended enterprise. This Service Domain consists of 4 Service Types and 25 Components.
The Business Analytical Services Domain consists of the capabilities that support the extraction, aggregation and presentation of information to facilitate decision analysis and business evaluation. This Service Domain consists of 4 Service Types and 19 Components.
The Back Office Services Domain consists of the capabilities that support the management of enterprise planning transactional-based functions. This Service Domain consists of 6 Service Types and 47 Components.
The Support Services Domain consists of the cross-functional capabilities that can be leveraged independent of Service Domain objective or mission. This Service Domain consists of 6 Service Types and 31 Components.
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