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> 战略规划 > 业务与IT融合 |
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 Bringing
Biz & IT Together |
As organization struggle to integrate business and IT, some no longer think of the two separately. For these firms, IT is such an integral part of business that it's impossible to imagine the business without IT. They want the same to be true for their customers. That is, they want to provide customer service with transparent technology. You can also think of transparant technology as fusing together all parts of the business with IT, an idea originally developed by Peter Keen.IT fusion occurs when the IT within your organization is indistinguishable from the business processes and the people who exploit the IT. So if you don't even know you're using IT, your organization has achieved IT fusion. What would a process that achieved IT fusion look like? Let's apply IT fusion to simple process below. | ||||
| 融合分析模型 |
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| 融合管理框架 |
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| 融合分析流程 |
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| 业务价值链 |
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| 业务驱动模型 |
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| IT战略规划模型 |
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| 融合调查提纲 |
Culture: Does the company have a strong sense
of mission and shared values? Productivity: Is productivity measured and are ambitious but achievable goals established? Empowering people: Are employees encouraged to get involved in multiple aspects of the business and do they readily accept accountability? Management support: Does management openly and enthusiastically support the ideas and efforts of our employees? Structure: Does the current organizational structure logically and effectively support the business strategies? Bureaucracy and complacency: Are unnecessary overhead and bottlenecks being eliminated while being careful not to take things for granted because of past success? Operational systems: Are the best possible systems in place to address operational needs? Decision support systems: Do existing systems effectively support multiple levels of decision making? Communications: Do people openly communicate across the organization, or is a " chain of command " adhered to in most cases? Experimentation: Does management encourage new ideas, provide funding for trying new things and tolerate mistakes and failures? What are the roles and responsibilities of front-line personnel and managers in an enterprise centered on its processes? What is its organizational structure? What kinds of management systems does it require? What is it like to work in one? What does a process focus imply for culture and strategy? Where do other improvement techniques fit in a process context? |
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